Who We Are

Greenwood Metropolitan District

rsz group resizeA public, non-profit agency providing sewer and reclaimed water services to the Greenwood Community

Our Vision:
To be recognized by our customers for the services GMD provides and that they exceed their expectations; by employing people who are dedicated to achieving the high standards established, through education, training and technological superiority. To be recognized by regulators and peers for our reliability, desire and ability to improve and permit compliance. This will be accomplished within the next five years.

Our Mission:
This mission of Greenwood Metropolitan District ("GMD") is to protect public health and the environment; to provide state of the art wastewater collection, transportation and treatment services in the most cost effective manner for every customer. GMD is a vital part of the community’s public health system. To actively recover all resources from the wastewater cleaning process and make usable products from the recovered resources.

GMD places a high value in its employees. GMD will provide a safe, healthy working environment for all employees. GMD will adhere to all regulatory requirements, work safely, embrace new technology, utilize best management practices and approach all activities with a team concept.

 

Our Commitments To Our Customers

  1. To serve you positively, helpfully, fairly and efficiently.
  2. To communicate with you courteously, respectfully, honestly and directly.
  3. To give you our full attention in listening, understanding, and responding.
  4. To give you accurate and timely information and to make sure that we “close the loop” with you when you make a request or ask a question and we cannot immediately reply.
  5. To clearly explain your options when choices are available to you.
  6. To put you in touch with the GMD employee that can best meet your needs, to make sure that you are able to reach the GMD employee we refer you to, and make sure that you receive a complete response to your question or request.
  7. To invite and value your feedback on how we can improve our services.
  8. To explain how and to whom you can appeal if you disagree with a decision by GMD staff.
  9. To seek continuous improvement and efficiency in our services, facilities, and operations.
  10. To remember always that the reason for GMD’s existence is to serve the Greenwood community. We are here to serve you!